Contact Us

We’re here to help! At NAMART, we support you before and after your purchase—whether you have a question about eyewear, need order help, or want to share feedback.

For faster support: please share your order number (if available) and the phone number used at checkout.

Quick Ways to Reach NAMART

1) WhatsApp / Call (Fastest Support)

Phone/WhatsApp: +92 344 5451259
Support Hours: Monday to Saturday, 9:00 AM to 9:00 PM (PKT)
WhatsApp Direct: Click here to chat on WhatsApp

2) Email Support

Email: help.namart@gmail.com
Response Time: within 24 hours (Mon–Sat)

3) Social Media

Follow NAMART on Facebook, Instagram, TikTok, and YouTube for new arrivals, offers, and updates.

4) Location

Islamabad/Rawalpindi, Pakistan

Order Support (Tracking, Delivery, Changes)

  • Order Tracking: Once your order is dispatched, we share tracking details via WhatsApp.
  • Delivery Time: Orders typically arrive within 3–7 business days (customized prescription orders may take extra time).
  • Modify/Cancel Order: You can request changes within 24 hours of placing the order (before dispatch).
  • Order Confirmation: You may receive confirmation via SMS or WhatsApp.

Helpful links:
• Order Guide
• Shipping Policy

Returns & Refunds

If you need a return or refund, please review our policy first. It explains eligibility, timelines, and instructions.
Return Policy Link: Return & Refund Policy

FAQs

How do I track my order?

We send your tracking details via WhatsApp once your order is dispatched.

Can I modify or cancel my order?

Yes—contact us within 24 hours of placing your order (before dispatch) to request changes.

Do you offer prescription eyewear and lens options?

Yes—you can choose eyewear options during ordering (frame-only, zero power, or prescription) and select lens types as available on the website.

How do I request a return or refund?

Please follow the steps on our Return & Refund Policy page. If you’re unsure, message us on WhatsApp and we’ll guide you.

Why Shop with NAMART?

  • Affordable Eyewear in Pakistan: stylish frames and quality options at competitive prices.
  • Free Nationwide Delivery: convenient shipping across Pakistan.
  • Trusted Support Team: fast help via WhatsApp and email.

Privacy & Safety

Please do not share OTP codes or sensitive payment details in messages. For order verification, we only need your order number and basic order info.