Refund and Return Policy

At NAMART, your satisfaction is our priority. We work hard to deliver high-quality and affordable eyewear across Pakistan. If you are not satisfied with your purchase, you can request a refund or exchange within 7 days of receiving your order, subject to the conditions below.

7-Day Return & Refund Eligibility

You can initiate a return/refund request within 7 days after delivery for eligible products.

  • Return Window: Within 7 days of receiving the parcel
  • Condition: Item must be returned in original condition (no scratches, cracks, breakage, or damage)
  • Order Details: Please include your Order Number inside the parcel for smooth processing
  • Return Shipping: Customer must return the parcel using a traceable courier service at their own expense
  • Delivery Charges: Delivery charges are non-refundable
  • Refund Processing Time: Refunds are processed within 7 working days after we receive and inspect the returned item

How to Return Your Eyeglasses or Sunglasses

Step 1: Repack the Parcel Safely

Carefully repack the glasses to avoid damage during transit. Inside the package, include:

  • Order Number
  • Full Name
  • Contact Number

Step 2: Ship Your Parcel (Traceable Courier Only)

Send your parcel using a traceable courier or registered post. The return address will be shared on WhatsApp after you contact our support team.

Return To: NAMART (Returns Department)
Address: Shared on WhatsApp
WhatsApp/Call: +92 344 5451259

Step 3: Confirmation & Processing

Once your return is received, our customer care team will contact you to confirm the refund or exchange process.

Refund Policy for Customized Prescription Glasses

Customized prescription eyewear and specialized lenses are made specifically for your requirements. For these orders, the following rules apply:

  • Frame Refund: If a refund is approved for customized prescription eyewear, only the frame price is refundable.
  • Lens Charges: Lens charges (including premium lenses such as blue cut, transition/photochromic, and progressive) are non-refundable.
  • Incorrect Prescription (Our Error): If the lenses are made with an incorrect prescription compared to the details you provided, we will offer a full refund or an exchange after verification.

Important Notes

  • Items returned with scratches, damage, or signs of mishandling may not qualify for a refund/exchange.
  • Please pack the product properly—damage during return transit can affect eligibility.
  • Always use a traceable courier so your parcel can be tracked.

Need Help?

If you have any questions about returns, refunds, or exchanges, our support team is here for you.

WhatsApp/Call: +92 344 5451259
Email: help.namart@gmail.com

Thank you for shopping at NAMART—Perfect Glasses for Your Eyes.