FAQs

Frequently Asked Questions (FAQs) – NA Mart

Here’s a list of common questions and their answers to help you with your shopping experience at NA Mart.

1. What types of glasses are available at NA Mart?

We offer a wide range of eyewear, including:

  • Sunglasses: For outdoor use with UV protection.
  • Prescription Glasses: Tailored to your eyesight needs.
  • Frames: Available with or without lenses.

2. Do you offer lenses for specific needs?

Yes, we provide a variety of lenses to suit your needs:

  • CR (Hard Coated): Durable and scratch-resistant.
  • Computer Lenses: Multi-coated lenses for screen use.
  • Transition Lenses: Adaptive lenses that darken in sunlight.
  • Bifocal & Progressive Lenses: For distance, medium, and near vision.
  • Blue Cut Lenses: Protect your eyes from harmful blue rays.

3. How do I place an order on your website?

Follow these simple steps:

  1. Visit www.namart.pk.
  2. Choose your glasses (sunglasses or prescription).
  3. Select the frame, lens type, and additional options.
  4. Add to cart, proceed to checkout, and fill in your details.
  5. Click "Place Order" to complete your purchase.

For a detailed guide, visit our How to Place an Order page.

4. What is your shipping policy?

  • Free Shipping: Available across Pakistan.
  • Delivery Time: Orders are delivered within 3 to 7 days.
  • Tracking: Updates are provided via WhatsApp.

For more details, see our Shipping Policy.

5. Can I return or exchange my glasses?

Yes, we accept returns and exchanges within 7 days of purchase, provided the glasses are undamaged and unscratched.

  • Delivery charges are non-refundable.
  • For customized glasses, only the frame cost is refundable.

For a step-by-step guide, refer to our Refund Policy.

6. Do you offer international shipping?

Currently, we only ship within Pakistan and do not offer international shipping.

7. How can I track my order?

After placing an order, you will receive tracking details via WhatsApp. Use this information to stay updated on the status of your shipment.

8. What payment methods are available?

We offer the following payment methods for your convenience:

  • Cash on Delivery (COD): Pay when your order is delivered.
  • EasyPaisa: Secure and instant payment via the EasyPaisa app or outlets.
  • Bank Transfer: Transfer the amount directly to our bank account.
  • JazzCash: Make payments easily through the JazzCash app or outlets

9. How can I contact customer support?

You can reach out to us for any queries:

  • WhatsApp: 03445451259
  • Email: help.namart@gmail.com
  • Support Hours: Monday – Saturday, 9:00 AM to 9:00 PM

10. Why should I choose NA Mart?

  • Affordable prices and premium quality.
  • Free delivery across Pakistan.
  • A wide selection of frames, lenses, and customizations.