Shipping Policy

At NAMART, we are committed to delivering your eyewear safely and efficiently across Pakistan. All orders are carefully packed and dispatched through trusted courier partners. A flat shipping fee of Rs. 149 is charged on all orders nationwide. This policy outlines our delivery coverage, processing timelines, estimated delivery times, and order tracking process.

1) Shipping Coverage

We currently deliver within Pakistan only. International shipping is not available at this time.

2) Shipping Charges

NAMART offers nationwide delivery across Pakistan. A flat shipping fee of Rs. 149 is charged on all orders. Shipping charges will be displayed at checkout before you complete your purchase.

3) Order Processing (Dispatch)

  • Orders placed before 4:00 PM (PKT): processed the same day
  • Orders placed after 4:00 PM: processed the next business day
  • Weekend/public holidays: processed on the next business day

Business Days: Monday to Saturday (excluding public holidays).

4) Estimated Delivery Time

  • Standard eyewear orders: 3–7 business days
  • Customized/prescription orders: may take additional time depending on lens preparation

Delivery time can vary by city/area and courier route conditions (especially remote regions).

5) Tracking Your Order

Once your order is dispatched, NAMART shares your tracking details via WhatsApp (or SMS) on your registered number. You can use this tracking to monitor delivery status.

6) Delivery Attempts & Customer Availability

  • Please ensure your phone number is active and your delivery address is complete.
  • If the courier cannot reach you or delivery is refused/unavailable, the parcel may be returned.
  • For Cash on Delivery (COD), availability is important to avoid delays or return-to-origin.

7) Address Changes

If you need to update your address or phone number, contact us as soon as possible. Changes are usually possible before dispatch.

8) Damaged Parcel or Missing Items

If your parcel arrives damaged or incomplete, contact us within 24–48 hours of delivery with photos and order details. Keeping an unboxing video is recommended for quick resolution.

9) Need Help?

For shipping questions, tracking support, or delivery concerns, contact our team:

WhatsApp / Call: +92 344 5451259
Email: help.namart@gmail.com
Support Hours: Monday to Saturday—9:00 AM to 9:00 PM (PKT)

Thank you for shopping at NAMART—Perfect Glasses for Your Eyes.